Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the softcomputers.net website (the “Service”).
The Service is operated by LLP “SoftComputers”, Kazakhstan (BIN 250840022086). Purchases made through the Service are concluded with Individual Entrepreneur Kirill Loginov, Georgia (identification code 347014928), who acts as the merchant of record and the Seller under these Terms (“we”, “us”, “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
1) Scope
1.1 These General Terms & Conditions shall apply to all contracts between the Seller and a contracting partner (hereinafter “Customer”) on the sale and delivery of digital contents and digital goods (hereinafter collectively “Goods”). All Goods sold through the Service are digital; no physical goods are shipped.
1.2 These terms shall also apply to future contractual relationships between the Customer and the Seller where the Customer is an entrepreneur.
1.3 Digital contents in the sense hereof shall be all digitally existing access codes, product keys or other digitally existing information.
1.4 Digital Goods in the sense hereof shall be any software not existing on a physical data carrier that is provided by the Seller for downloading.
1.5 By sending the purchase order, the Customer agrees to these General Terms & Conditions.
2) Contract Conclusion
2.1 The contract conclusion for a purchase via the Seller’s Online Shop shall materialise when the Seller accepts the Customer’s offer.
2.2 The Seller may accept the Customer’s offer by delivering the ordered Goods to the Customer (digital delivery via email or download link) or by confirming the order after successful payment authorisation.
2.3 The contract is concluded in the English language.
2.4 The Customer must ensure that the e-mail address provided for order processing is correct and that e-mails sent by the Seller are not blocked by spam filters — the Goods are delivered to that e-mail address.
2.5 By placing an order the Customer confirms being at least 18 years old, or having permission from a parent or guardian.
3) Subject of the Contract
3.1 The Seller shall provide the Customer with digital Goods (software licenses and digital keys).
3.2 For the delivery of software (Software Purchase), the Seller owes the permanent transfer of the software specified in the license certificate (product key/download link), or, for subscriptions, access for the stated subscription term.
3.3 The use of the digital content is subject to the condition precedent of full payment of the purchase price.
3.4 The Seller is not the copyright holder of the software and acts as a reseller purchasing Goods from official suppliers and distributors. Use of the software itself is governed by the manufacturer’s end-user licence agreement (EULA).
4) Rights of Use
4.1 Upon full payment of the purchase price, the Customer obtains a non-exclusive right to use the Goods to the extent granted in the contract and the manufacturer’s licence.
4.2 The Customer is entitled to install and use the software in accordance with the license terms.
4.3 Copyright notices, serial numbers, and other features serving program identification must not be removed or altered.
4.4 The Customer agrees not to resell, publish or share purchased product keys.
5) Customer’s Obligations
5.1 The Customer is obligated to take appropriate measures to secure the Goods (especially digital keys) against access by unauthorised third parties.
5.2 The Customer must provide the Seller with correct information required for the proper implementation of the contract, and must read the product description, including regional or platform restrictions and system requirements, before purchase.
6) Prices and Payment Terms
6.1 Unless otherwise provided, prices are total prices, shown in US dollars (USD).
6.2 For international transactions, the Customer bears any additional costs charged by the Customer’s bank, such as transfer fees or currency conversion fees.
6.3 Payments are processed by licensed payment providers on their secure pages. We accept major credit and debit cards, including Visa and MasterCard; for corporate clients or large orders, direct bank transfer to the Seller’s business account is available. We never receive or store the Customer’s full card details.
6.4 If payment by bank transfer is agreed, the payment is due immediately after contract conclusion. Full banking details of the Seller are provided on the invoice and on our Business Details page.
7) Delivery Terms
7.1 Digital contents (Product Keys, Download Links) shall be provided to the Customer by e-mail to the address indicated by the Customer, and are also available in the “Order History” section of the Customer’s account.
7.2 Delivery is usually instant and shall take no longer than 24 hours after payment is confirmed. Delivery of digital Goods is free of shipping costs.
7.3 If the Goods are not delivered within 24 hours and the Seller is unable to deliver them, the Customer is entitled to a full refund.
8) Retention of Title
8.1 Title to delivered Goods shall remain with the Seller until the purchase price has been paid in full.
9) Warranty and Liability
9.1 Statutory warranty rights under applicable law shall apply, including mandatory consumer rights in the Customer’s country of residence.
9.2 The Seller shall not be liable for damages resulting from improper use, system modifications, or software incompatibility on the Customer’s side where system requirements were stated on the product page.
9.3 Liability for data loss is excluded unless caused by the Seller’s gross negligence. The Customer is responsible for regular data backups.
9.4 In the event of a defect, the Seller reserves the right to attempt rectification or provide a replacement before a refund is issued. If the Seller fails to provide a working replacement within 48 hours of the initial complaint, a full refund will be issued at the Customer’s choice.
9.5 The Seller’s total liability under any claim is limited to the amount actually paid by the Customer for the relevant Goods.
10) Refund Policy (“Money-Back Guarantee”)
10.1 Specific refund terms, timelines and conditions are governed by our Return and Refund Policy, which forms part of these Terms.
10.2 Approved refunds are submitted within 3 business days and are returned to the original payment method; depending on the Customer’s bank, funds arrive within 5–10 business days.
10.3 Free technical support is provided for 1 year from the date of payment and covers installation, activation and initial use of the Goods.
11) Affiliate Program
11.1 Participation in the Affiliate Program is governed by the specific Affiliate Agreement available on our portal.
11.2 We reserve the right to terminate Affiliate accounts for violation of terms or fraudulent activity.
12) Governing Law & Jurisdiction
12.1 These Terms shall be governed by and construed in accordance with the laws of Georgia, without prejudice to mandatory consumer protection rights in the Customer’s country of residence.
12.2 Disputes shall first be resolved through negotiations; failing that, the place of jurisdiction is the place of registration of the Seller. The Customer also retains the right to use the dispute process of the payment provider used for the order.
12.3 The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded unless explicitly agreed otherwise.
13) Contact Us / Legal Information
If you have any questions about these Terms, please contact us.
- Seller (merchant of record): Individual Entrepreneur Kirill Loginov
- Identification code: 347014928
- Legal Address: Georgia, Kobuleti district, Leghva village, 13th street, lane I, N 6
- Site operator: LLP “SoftComputers”, BIN 250840022086, 070004, East Kazakhstan Region, Ust-Kamenogorsk, Tokhtarov st., 56/2
- Email: support@softcomputers.net