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We are committed to providing high-quality digital software keys and exceptional customer support. If you have any questions regarding your order, technical issues, or pre-purchase inquiries, please reach out to us using the official channels below.
Official Company Information
- Legal Entity Name: LLP “SoftComputers”
- Business Identification Number (BIN): 250840022086
- Registered Office Address: 56/2 Tokhtarov St, Ust-Kamenogorsk, East Kazakhstan Region, 070004, Kazakhstan
- Phone Number: +7 776 090 2559
Customer Support
- Email Support: [email protected]
- Online Chat: Available directly on our website for instant assistance.
- Operating Hours: Monday – Sunday, 09:00 AM – 09:00 PM (GMT+6)
Order Management
After a successful purchase, your digital product key and activation instructions will be delivered instantly to your email address. You can manage your orders and view your purchase history in your personal account area directly on our website.
Our Technical Support Team is always eager to assist you and deliver professional support in a timely manner. Thank you for choosing SoftComputers.
What’s required for technical support?
1. To identify your purchase, we need the email you used during payment or your invoice number.
You can find the invoice number in your
personal account.
2. In case of an activation error, it’s recommended to provide a screenshot or photo of the error message.
Alternatively, describe the issue exactly as shown in the error.
Support response time
Response times are based on GMT+6.
Operating Hours: Monday – Sunday, 09:00 AM – 09:00 PM
From 10:00 PM to 9:00 AM — response time may be longer and take several hours.
If something doesn’t work — it’s not a problem
This technical support is available only for active customers.
If you encounter any specific difficulties, we can connect remotely via Anydesk or TeamViewer upon request.
Our specialist will connect to your computer and try to resolve the issue.
This type of support is provided only for activation or installation-related issues.
Don’t want to use messengers? Just fill out the form below — we’ll reply to your email as soon as possible.